How do I use the Warranty At A Glance tool?
The Warranty At A Glance tool provides our customers with the ability to look up the warranty information for their product.
For information on how to use the tool, please refer to this help video for directions.
Can I check for warranty status?
> Yes, you can check the specific terms of your product’s warranty by using the Serial Number search.
> The information and warranty start date that is returned is based on manufacture date. Depending on the terms of your warranty, start date may be based on installation date.
> Please note, any purchased or promotional extensions are not reflected in the results.
How do I file a warranty claim?
> Distributors, Manufacturing Reps, and Bid Specs can file claims directly on the claim portal at https://claims.bosch-homecomfort.us/
> If your product was purchased through a Retail channel (i.e. Amazon, The Home Depot, Lowes, etc.) please reach out to the original retailer to file a claim if you're still in the return/claim window with the retailer. If your claim window with the retailer has lapsed, please reach out to warranty_returns@us.bosch.com for assistance.
Where can I register my product?
To register a product, please select from the options below;
Visit Product Registration Portal For USA-Based Contractors
Visit Product Registration Portal For Canada-Based Contractors
Visit Product Registration Portal For All Homeowners/End Users
I need additional warranty support. What are my options?
If you have additional warranty questions, please contact us at Warranty_Returns@us.bosch.com or 1-800-283-3787.
My WSHP search result gives this error; "An error occurred while searching, please ensure your inputs are valid". What do I do now?
If you are searching for Water Source Heat Pump information and get the error message shown above, then please do the following;
- If you know the actual manufacture date of the equipment (taken from the rating plate), then ensure that you have entered that correctly in your search criteria.
- If you do not know the manufacture date, try deducting one year from the date that's shown in the search field and try again. Repeat this step, removing one year each time, until you get a successful search result.