Bosch in the USA
Home Comfort Claims
Process FAQs
Who can file claims on Home Comfort Claims?
Distributors, Manufacturing Reps, and Commercial Bid Spec Reps can file claims online. We have a direct business relationship with these customers, and they have a line of credit established with Bosch, allowing them to easily purchase and return through our ERP system.
If your product was purchased through a Retail channel (i.e. Amazon, The Home Depot, Lowes, etc.) please reach out to the original retailer to file a claim if you're still in the return/claim window with the retailer. If your claim window with the retailer has lapsed, please reach out to warranty_returns@us.bosch.com for assistance.
How do I create an account?
Please see our User Guide with step-by-step instructions for creating an account on Home Comfort Claims.
How do I file a claim on Home Comfort Claims?
After you are logged into your account, claims can be filed under the claims sub-menu in the navigation toolbar. Please see our Claims Filing User Guide for detailed steps on how to file a claim.
Where can I find the serial number on my unit?
Please see the Bosch Serial Number Locator Guide for detailed information on how to find your serial number.
Where can I check if my unit is under warranty?
Please visit the Warranty at a Glance tool in the Aftermarket Resource Center to look up standard warranty terms and conditions.
Where can I find part, pricing, and availability information?
Parts, pricing, and availability information can be found online on our Aftermarket Resource Center.
How long does it take for a claim to be processed?
Replacement orders are prioritized and are created in 1 business day. Material and labor reimbursement claims are processed in 5 business days. If you have not received an update to your claim within this time, please reach contact warranty_returns@us.bosch.com or call 1-800-283-3787.
Do I need to return defective product?
Bosch, at its option, will request product back for testing and analysis. Return instructions will be noted on the RMA paperwork that is provided once a claim is complete. Please be sure to review the return instructions on your RMA paperwork and follow the necessary steps for return.
Who do I contact for a copy of my credit note?
For a copy of your credit note, please reach out to LDY_Finance@us.bosch.com and reference the RMA and/or labor request number (60******) in the subject of your email.
I previously received a part under warranty and need to claim labor for the work performed, how do I submit my claim for labor?
To request labor on a previously filed claim, please email warranty_returns@us.bosch.com with a copy of the labor invoice and reference the previous claim number in the subject of your email.
How do I file a labor only claim?
To file a labor only claim, please email warranty_returns@us.bosch.com with a copy of the labor invoice and a completed labor allowance form.
How do I decode the model numbers of IDS, IDP, and Furnace products?
This guide provides a breakdown of what the long model numbers mean;