---
title: Home Comfort Claims FAQs
---

[![Bosch_symbol_logo_black_red_2-2](https://www.boschheatingcooling.com/hs-fs/hubfs/Bosch_symbol_logo_black_red_2-1.png?width=149&height=36&name=Bosch_symbol_logo_black_red_2-1.png)](https://www.bosch-thermotechnology.us/us/en/)

#### Bosch in the USA

##### Home Comfort Claims

# Frequently Asked Questions

- [>Process FAQs](https://www.boschheatingcooling.com/hcc_processfaqs)
- [>Claims Requirements FAQs](https://www.boschheatingcooling.com/hcc_requirementfaqs)
- [>Home Comfort Claims User Guide](https://www.boschheatingcooling.com/hcc_userguide)
- [>Serial Number Locator Guide](https://www.bosch-homecomfort.com/us/en/residential/service/serial-number-locator/)
- [>Warranty at a Glance](https://spareparts.bosch-climate.us/eRep/parts/search/parts?ModeSelected=3)

##### I didn't receive an invitation email to the new claims portal, how do I sign up?

 If you did not receive an invitation email to the Home Comfort Claims portal, please follow the step by step instructions in our [User Guide.](https://www.boschheatingcooling.com/hcc_userguide?hsLang=en)

##### What is SingleKey ID and where can I use it?

SingleKey ID is a single sign on service so users can use the same email & password across Bosch websites. For Bosch Home Comfort North America, it is currently active on Home Comfort Claims, Partner Portal, EasyAir App, and eAcademy.

##### What if my company is not listed when signing up?

If you do not see your company and location listed in the drop down for selection, please reach out to [warranty\_returns@us.bosch.com](mailto:warranty_returns@us.bosch.com)for assistance.

##### Will I still have access to my old claim information?

 All claims from 2023 and 2024 have been migrated to the new claims portal. Claims from 2022 and prior have been archived.

##### Where do I go to register products?

All contractors should register products on Partner Portal to receive points and program benefits.

[Partner Portal for USA Contractors](https://bosch-us-home.thernovo.com/home)

[Partner Portal for CAN Contractors](https://www.bosch-homecomfort.com/ca/pro)

Homeowners can register their product by clicking the “Homeowner Resources” tile on the homepage of Home Comfort Claims.

###### **    © 2025 Robert Bosch LLC. All rights reserved.**

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